Welcome to Sea Kafe, your trusted destination for fresh and premium seafood delivery. By using our website, mobile application, or placing an order with us, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding.
1. General
These Terms and Conditions govern all interactions with Sea Kafe, including browsing our website, placing orders, and receiving deliveries. Sea Kafe reserves the right to modify or update these terms at any time without prior notice. Continued use of our services constitutes acceptance of the latest terms.
2. Products and Availability
All seafood products listed on our platform are subject to availability. While we strive to maintain accurate stock information, availability may vary based on daily catch and seasonal factors. Sea Kafe reserves the right to substitute or cancel an item if it is unavailable, with prior communication to the customer.
Orders and Payments
● Orders can be placed through our website, app, or authorized communication channels.
● Sea Kafe accepts major credit/debit cards, UPI, and digital wallets.
● Full payment must be made at the time of order confirmation through our secure payment gateways.
● In case of payment failure, the order will not be processed.
4. Delivery Policy
● Deliveries are made to the address provided by the customer during checkout.
● We ensure all seafood is packed hygienically and delivered within the committed timeframe to maintain freshness.
● Delays caused by weather, traffic, or unforeseen circumstances will be communicated in advance.
● Customers are requested to inspect their order upon delivery; complaints about freshness or damage must be raised immediately.
5. Cancellations and Refunds
● Orders once confirmed cannot be canceled once dispatched, as seafood is a perishable product.
● In case of incorrect or damaged items, please contact our support within 2 hours of delivery.
● Refunds (if applicable) will be processed through the original payment method within 7–10 business days after verification.
6. Quality and Storage
Sea Kafe guarantees the highest standards of quality, hygiene, and freshness. Customers are advised to refrigerate or freeze seafood products immediately upon delivery to maintain quality. Sea Kafe shall not be liable for spoilage due to improper storage or handling post-delivery.
7. Pricing
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices may change due to market conditions or supply variations, and such updates will be reflected on our website.
8. User Responsibilities
Customers must provide accurate information (contact details, address, and payment data) for successful order fulfillment. Sea Kafe will not be responsible for failed deliveries due to incorrect or incomplete information.
Your privacy matters to us — at Sea Kafe, we’re committed to keeping your data safe while delivering the freshest seafood with care and confidence.
9. Intellectual Property
All content on the Sea Kafe website, including logos, images, product descriptions, and text, is the exclusive property of Sea Kafe and may not be copied, modified, or reproduced without prior written consent.
10. Limitation of Liability
Sea Kafe shall not be held responsible for any indirect, incidental, or consequential damages arising from product use, delayed delivery, or service interruption. Our liability, in any case, shall be limited to the value of the product purchased.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts located in [Your City/State, e.g., Chandigarh].
12. Contact Us
For queries, complaints, or feedback, please reach out to us at:
📧 seakafesales@gmail.com
📞 +91-9779904252
By placing an order with Sea Kafe, you acknowledge that you have read, understood, and agreed to these Terms and Conditions — ensuring a transparent and trustworthy seafood experience every time.